Returns & Exchanges
At House of Hackney, we want you to be completely enamoured with your purchase; however, if a piece isn't quite right for your home, you can return it within 14 days of delivery. Please ensure all items are returned in their original condition and packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully repackage your items in their original House of Hackney boxes, ensuring fragile wallpaper or fabrics are securely protected to prevent damage during transit.
Affix Shipping Label
Download and print your prepaid return shipping label from the portal, then securely attach it to the outside of your parcel, covering any previous delivery information.
Drop Off and Track
Hand your package to the designated courier point and retain your proof of postage; your refund will be processed within 10 business days of arrival at our studio.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing